Hours of Operation and Contact Information

IT help desks can assist you with resolving technical issues. Contact information for the various help desks are below.

Hours of Operation
The Corporate help desk (x28000) is available at the following times. There are no special holiday hours.
Please contact the other help desks directly for their hours.

Peak Active
Day of Week Hours
Monday - Friday 5:00 A.M. - 8:00 P.M Pacific Time
Saturday 9:00 A.M. - 5.00 P.M. Pacific Time
Sunday Closed


Standard (Non Peak) Inactive
Day of Week Hours
Monday - Friday 5:00 A.M. - 6:00 P.M. Pacific Time
Saturday 9:00 A.M. - 2:00 P.M. Pacific Time
Sunday Closed


Contact Information
You can contact the IT help desks via the following phone numbers and email addresses.

North America
Albuquerque (CSSC) 1-800-333-7899 x28000
or 1-916-630-8000 x28000
or #60064 x28000 internally
or Help Desk Services via email
Gallatin (DC) 1-615-230-2300 x2400
or #60026 x2400 internally
or SDC GITOS via email
GID IT Help Desk (SB, SF, PCC and RCC) GID_IT Helpdesk via email
GID IT Help Desk (SB, SF, PCC and RCC) GID_IT Helpdesk via email
New York 1-800-333-7899 x28000
or 1-916-630-8000 x28000
or #68000 internally
or Help Desk Services via email
All Other North American Locations 1-800-333-7899 x28000
or 1-916-630-8000 x28000
or x28000 internally
or Help Desk Services via email
Store Support 1-800-241-2626
or Store Support via email


Asia
Japan IT Helpdesk for Japan Corporate Users (81) 3-5369-5777
or Japan IT Helpdesk via email
IPOS Center for Japan Store Users (81) 120-03-0824
Korea (Seoul) (82) 2-6733-6333 x333
or x333 internally
or IT HelpDesk KR via email
North Asia (Hong Kong) (852) 2272-6818 x6818
or x6818 internally
or IT HelpDesk HK via email
China (86) 21 22199768
or x768 internally
or CHQ - IT Service Desk via e-mail


India
India (New Delhi) (91) 11-4182-2222 x2818
or IT HelpDesk IN via email


Mediterranean
Turkey (Istanbul) (90) 212-393-4003 or 4080
or x4003 or x4080 internally
or IT HelpDesk TK via email


United Kingdom and France
United Kingdom (Rugby) +44 1788 818383
or EHQ - IT Service Desk via email